instagram pinterest


Welcome!

Shipping & Handling Policy

RonWhiteShoes.com ships WORLDWIDE via FEDEX

Sorry, we do not ship to P.O. Boxes.

An Adult Signature is required for Delivery of all shipments. If you are unable to sign for your shipment, FedEx will leave a notice for you and it will have to be picked up at a FedEx depot.

All orders are shipped 5-8 business days after the order date. Orders are subject to product availability. You will be informed of any delays or issues with your order. We must be able to verify your billing name and address with the credit card issuer, we must also be able to verify that your shipping name and address are valid.

If you have any questions about the status of your order please email Service@RonWhiteShoes.com.


Shipping
& Handling within Canada

In Ontario

A $15.00CAD shipping & handling fee applies to all orders shipping within the province of Ontario using FedEx domestic service. A $5.00CAD fee per additional pair will be charged (ie: 4 pairs = $30.00CAD shipping fee, First pair $15.00 and 3 additional pairs at $5.00 each). Additional charges for expedited delivery services may apply, please email Service@RonWhiteShoes.com with any inquiries regarding possible expedited delivery of your order.  

Outside Ontario

A $35.00CAD shipping & handling fee applies to all orders shipping outside the province of Ontario and a $10.00CAD fee per additional pair will be charged using FedEx domestic service. Additional charges for expedited delivery services may apply, please email Service@RonWhiteShoes.com with any inquiries regarding possible expedited delivery of your order.

**Additional shipping charges only apply to footwear, not care products.


Shipping
& Handling to the Continental United States

A $50.00CAD shipping & handling fee applies to all orders shipping within the Continental United States. For deliveries within the Continental US, we will ship your order via FedEx Express.

A Customs representative may need to contact you to verify information about either the shipment or you as the receiver of the shipment. Please ensure that you respond to them in a timely manner as the shipment may be returned to us if you don't. Please contact your local customs authority and/or email Service@RonWhiteShoes.com for more information.

Customs Surcharge on US orders

Most items entering the United States are subject to Duties and Taxes in accordance with the country’s national laws. Duty and Tax rates on items crossing the border from Canada to the US vary due to price and product. On all orders a duties and taxes fee of 10% of the total value of your purchase will be added to your shipping charges on the Shipping detail page in the check out process. All other costs for your order to cross the border above the 10% surcharge will be covered by RON WHITE SHOES Inc. 


International Shipping
& Handling (outside of Canada and the Continental US)

A $150.00CAD shipping & handling fee applies to all orders shipping outside of Canada and the Continental United States and we will ship your order via FedEx Express.

A Customs representative may need to contact you to verify information about either the shipment or you as the receiver of the shipment. Please ensure that you respond to them in a timely manner as the shipment may be returned to us if you don't. Please contact your local customs authority and/or email Service@RonWhiteShoes.com for more information.

 

Exchange & Return Policy


We at RON WHITE want to ensure that you are fully satisfied with your online shopping experience. As such, in the event that your purchase is not ‘just right’ we are happy to accept regular price merchandise (when in original condition and corresponding shoe box) for exchange or refund within 30 days. Returned items will be credited to the original method of payment, excluding shipping charges.

You can also bring your return merchandise in to one of our four store locations for assistance, or follow the Return Shipping Instructions enclosed in your package.

If you have any questions please email Service@RonWhiteShoes.com.

Please note: All Sale merchandise is Final Sale, and is not eligible for exchange or refund.

Special Orders: When we place a special order from a Designer the shoe's regular price applies and the shoes are Final Sale. Some do have applicable shipping charges - please ask for details if inquiring about a special order.