Refund Policy

We at RON WHITE want to ensure that you are fully satisfied with your online shopping experience. As such, in the event that your purchase is not ‘just right’ we are happy to accept regular price merchandise (when in original condition and corresponding shoe box) for exchange or refund within 30 days. Returned items will be credited to the original method of payment, excluding shipping charges.

You can also bring your return merchandise in to one of our four store locations for assistance, or follow the Return Shipping Instructions enclosed in your package.

If you have any questions please email CustomerService@RonWhiteShoes.com

Please note: All Sale merchandise is Final Sale, and is not eligible for exchange or refund.

Special Orders: When we place a special order from a Designer, the shoe's regular price applies and the shoes are Final Sale. Some do have applicable shipping charges - please ask for details if inquiring about a special order.

Shipping & Returns

RonWhiteShoes.com ships via FEDEX

Sorry, we do not ship to P.O. Boxes.

All prices are listed and billed in Canadian dollars. Your credit card provider will convert to your local currency at time of purchase. 

Taxes are calculated at Checkout. All customers are responsible for duties charges.

All orders are confirmed and shipped within 2-6 business days after the order date. FedEx takes another 2-6 business days for delivery. Orders are subject to product availability. You will be informed of any delays or issues with your order. We must be able to verify your billing name and address with the credit card issuer, we must also be able to verify that your shipping name and address are valid. Please include your phone number for delivery.

We at RON WHITE want to ensure that you are fully satisfied with your online shopping experience. As such, in the event that your purchase is not ‘just right’ we are happy to accept regular price merchandise (when in original condition and corresponding shoe box) for exchange or refund within 30 days. Returned items will be credited to the original method of payment, excluding shipping charges. Customers are responsible for all return shipping charges including exchanges. To keep our prices competitive and continue offering value to all customers, we do not absorb return shipping costs. This approach allows us to maintain low prices on our products without passing additional overhead onto the broader customer base.

You can also bring your return merchandise in to one of our four store locations for assistance, or follow the Return Shipping Instructions enclosed in your package, or email customerservice@ronwhiteshoes.com for further instructions.

If you have any questions about the status of your order or have trouble placing a new order, please email CustomerService@RonWhiteShoes.com

Special Orders: When a special/custom order is placed,  the shoe's regular price and/or customization fee will apply and are Final Sale. Some special orders do have applicable shipping charges and is nonrefundable.

We at RON WHITE want to ensure that you are fully satisfied with your online shopping experience. As such, in the event that your purchase is not ‘just right’ we are happy to accept regular price merchandise (when in original condition and corresponding shoe box) for exchange or refund within 30 days. Returned items will be credited to the original method of payment, excluding shipping charges.

You can also bring your return merchandise in to one of our four store locations for assistance, or follow the Return Shipping Instructions enclosed in your package.

If you have any questions please email CustomerService@RonWhiteShoes.com

Please note: All Sale merchandise is Final Sale, and is not eligible for exchange or refund.

Special Orders: When we place a special order from a Designer, the shoe's regular price applies and the shoes are Final Sale. Some do have applicable shipping charges - please ask for details if inquiring about a special order.